This Refund and Cancellation Policy outlines how subscriptions, charges, and cancellations are handled for Menumium, our cloud-based restaurant management platform. By subscribing to Menumium, you agree to the terms below.

1. No Refund After Subscription Activation

All payments made to Menumium are non-refundable.
Once your subscription is activated:

  • You gain immediate access to the features available in your selected package
  • Server resources, setup, and operational costs are provisioned instantly

For these reasons, we do not offer refunds, whether full or partial.

2. No Refund for Monthly or Yearly Plans

Payments for all plan types are non-refundable, including:

  • Monthly subscriptions
  • Yearly subscriptions
  • Renewals
  • Upgrades or downgrades
  • Early cancellations

Cancellation only stops future billing, not previous charges.

3. Free Demo Available

Users may request a live demo to explore features, limitations, and package options before subscribing.

Upgrading to a paid plan indicates that you have reviewed the system and agree that it fits your requirements.

4. Cancellation Policy

You may cancel your subscription at any time from your account dashboard or via support.

After cancellation:

  • Your subscription remains active until the end of the current billing cycle
  • You will not be billed again unless you resubscribe
  • No refunds will be provided for the remaining billing period

5. Account Status After Cancellation

When your billing period ends:

  • Access to package features will be removed
  • Your account may be downgraded to an inactive or limited-access state
  • Any connected modules or services will stop functioning

6. Data Retention After Cancellation

We retain your account and restaurant data for a limited time (60 days) after cancellation to allow you to:

  • Reactivate your subscription
  • Export needed data
  • Restore service if required

After the retention period, all data will be permanently deleted and cannot be recovered.

7. Fraud, Chargebacks & Policy Violations

Menumium reserves the right to suspend or terminate accounts immediately for:

  • Fraudulent chargebacks
  • Abuse, misuse, or policy violations
  • Illegal or unauthorized activity

Such terminations are non-refundable.

8. How to Cancel

From Your Dashboard

  1. Log in to your Menumium account
  2. Navigate to Billing Info
  3. Click Cancel Subscription
  4. Confirm cancellation

Or Contact Support

Email: [email protected]